French Beauty BD
Returns & Refunds
How to return an item and how refunds are handled.
Last updated: [TO BE COMPLETED]
1. Return window
You may request a return within [TO BE COMPLETED: e.g. 7] days of delivery. Items must be unused, unopened and in their original packaging.
2. Non-returnable items
For hygiene reasons, opened or used cosmetics cannot be returned unless they are damaged or defective on arrival. Other exclusions: [TO BE COMPLETED].
3. Damaged or wrong items
If your item arrives damaged or incorrect, contact us within [TO BE COMPLETED: e.g. 48h] with a photo. We will arrange a replacement or full refund at no cost to you.
4. How to start a return
Email hello@frenchbeautybd.com or message us on WhatsApp at +880 1XXX-XXXXXX with your order number.
5. Refunds
Approved refunds are issued via [TO BE COMPLETED: bKash/Nagad/bank] within [TO BE COMPLETED: e.g. 7 business days]. Return shipping costs: [TO BE COMPLETED: who pays].